Office Policies

New Patients

We always welcome new patients! We’d be pleased to have the opportunity to evaluate and fulfill your dental requirements and those of your entire family.

If you’re visiting our office for the first time, we’d be happy to complete a new patient examination to determine an appropriate treatment plan for you. This usually entails an appointment (up to an hour) consisting of a complete gum examination, cancer screening, necessary x-rays, diagnosis and treatment planning.

(We ask that you arrive ten minutes early to complete a new patient medical history form or you can visit our DOWNLOAD page to complete such, prior to your visit!

Emergencies

We try to help patients in need by providing same day emergency care where possible. Our offices are open six days a week for your convenience including Saturday and evening hours. Give our Emergency Dental Hotline a call to see if we can help you!

Please Note: Our office hours do vary by location.
Click here to check hours at one of our offices nearest you

Appointments

It is necessary that we work by appointments to ensure you get the appropriate and comprehensive oral care you deserve & require. If you are unable to keep a scheduled appointment, we ask that you provide our office with at least 48 hours notice so that your previously reserved time can be given to another patient. Otherwise a charge may be applied.

To schedule an appointment, visit our locations page for an office nearest you or, simply use our appointment request form.

Payment Policy

We accept most insurance plans and expect any portion of treatment not covered, to be paid in full on the day of treatment.

We accept debit transactions and most major credit cards as a convenience for you and can arrange outside financing as necessary.

Insurance

Treatment of our patients is not based on their insurance, but rather, based on their dental examination, medical history and appropriate communication to achieve a proper treatment plan.

Please keep in mind that your insurance is a contract between you and the insurance company/employer. As such, you are required to be responsible for the account. We ask that you provide the Front Desk Team with your policy numbers/information, and inform them of any changes to your policy and personal information.

As a convenience to you, our office will submit the charges to your insurance carrier. We offer electronic insurance submissions where possible.